Orders
View, process, and fulfill customer orders with status tracking
Last updated: Feb 09, 2026
Orders
The Sales module handles the complete order lifecycle — from initial placement through invoicing, shipment, and refunds.
Order Listing
| Column | Description |
|---|---|
| Order # | Unique order identifier |
| Customer | Customer name |
| Status | Current order status |
| Payment | Payment status |
| Total | Order total amount |
| Date | Order placement date |
| Actions | View, Edit, Process |
Filtering Orders
- Status —
Pending,Processing,Completed,Cancelled,Refunded,Failed - Payment —
Paid
Order Statuses
| Status | Description |
|---|---|
| Pending | Order received, awaiting processing |
| Processing | Order is being prepared/fulfilled |
| Completed | Order fulfilled and delivered |
| Cancelled | Order cancelled before fulfillment |
| Refunded | Payment returned to customer |
| Failed | Order failed (payment declined, etc.) |
Order Detail View
Clicking an order opens its detail page, which includes:
- Order summary — Order number, date, status, and totals
- Customer information — Name, email, billing and shipping addresses
- Items ordered — Product details, quantities, prices
- Payment information — Method, transaction ID, payment status
- Status history — Timeline of status changes with timestamps
- Actions — Create invoice, create shipment, cancel order, add comments